Business Process Improvement Archives

There are really essentially two kinds of people.  Those who are genetically organized, and those who are not.  Do you feel you are in the second category?  Don’t worry!  There is still hope for you to keep your small business organized. 

The advantages are great.  A person who is organized can complete their work much more efficiently.  They remember important events and meetings.  They are more relaxed and feel in control of their day.  This article will give you some realistic techniques to stay organized even if you feel you are a hopeless cause:

Don’t Let The Sun Set on a Mess

Don’t head out the door in the evening without taking a short amount of time to straighten your desk.  Gather your office supplies up and place them together on your desktop so they are ready to go when you return.  Throw out the trash and get rid of any used cups or other things that don’t belong. 

Most important, quickly go through the papers cluttering up the desk and stack them somewhat in the order they need to be tackled in the morning.  At the same time, you can quickly prepare an action plan (also known as “to-do list”) for the next day, and rank each task in order of importance. 

You will find that this simple 10 minute process each evening will fire you up to jump in feet first the next day to complete what needs to be done. 

Group Your Working Product in 3s

There are those people with organization stamped on their forehead who never waste time looking for what they need to complete a task.  The rest of us make up the bigger population.  I have found the best way to organize my working papers so that I can actually find something when I need it is to use the rule of 3. 

The idea is not tricky.  Maintain only three stacks of paperwork at any one time.  The first stack contains the most pressing items you hope to accomplish within the day.  Next, are those items to accomplish sometime during the week, and the final stack contains those less pressing items to get to within the month.  This can be a painful upfront process, but by taking the time to create these three stacks, you will save time in the long run from digging through piles when you are in a hurry and need some critical paper fast. 

Take Action

The bottom line is that you are losing opportunities for your small business every day that you wait to find an organization system you can work with.  A larger part of your day can be spent on making your small business succeed when you are organized.  But remember, one size does not fit all and what works for one would drive someone else crazy.  So find the system that works for you and make sure you can commit to using it every day.     

Get more small business success strategies and claim your free white paper: “7 Ways Your Stone-Age Accounting System is Stealing Money From You Every Day … And, How to Get it Back This Year”  to learn about an online accounting program that makes it simple to organize your accounting and finance.

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Planning For Business Continuity

You may have been thinking about how to be able to transfer your business. This is where adequate business succession planning comes in, and though it may look complicated, this is something that can be done in a very efficient way. Whether you’re planning to turn the business over in six months or six years, having this plan in place is key to making sure everything happens in an orderly way.

Consider how you handle other issues- for weight loss and fitness, you have a personal trainer. For tax preparation and guidance, you have a Certified Public Accountant. Preparation in any case is an important factor in success.

So, it only makes sense that you would want someone on your side when it comes down to making sure that the transfer goes as smoothly as possible. There are a variety of ways to do this, but asking yourself and those involved some questions about your existing set up can help.

It does not matter if your business is a large scale retailer, or even just an internet business income. You can benefit from having something set up in case of a need to transfer. The consequences of not doing so may be worse than you imagine- from tax issues to debt, perhaps even the business closing down. Taxes, especially estate taxes are the cause of many businesses closing their doors.

There are a couple of things you can do up front, easily. Life insurance, annuities and disability insurance in place can help. But also, think about the capital that would be needed to continue running your business. Consider what sort of plan you can set in place to be sure things go ahead in an efficient and productive manner, were you to not be around for whatever reason.

You may also consider what will happen to your existing client or customer base. Will they stop utilizing your businesses’ services or stop purchasing products when you are no longer the owner? This is an important factor to consider in capital. Also, making sure that if the business is a partnership, there is a way for the other partner to take control if need be is vital. Managing all of this prior to it happening may save more than you realize.

Once you have taken a look at the situations that can happen, proper planning is next. Think through possible scenarios and consider each and every possible solution. Once you are able to do all of this, if there is a reason to transfer your business, it can be handled in a much better way.

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The main reason why people start new companies is to make more cash. However, whichever company you decide to begin, it is crucial to possess a great strategy regardless of regardless of whether you need to begin a short or long phrase company. In case you are not experienced enough, hire a competent person so that you can have great management. Producing decisions all alone isn’t advisable therefore, look for professional assist and also include your family members. Occasionally, you will need to calculate the capital required to your new store to know whether you entirely ready for the new expense. Your monthly earnings will also assist you to know regardless of whether you’ll qualify for a loan so that you can start the new shop.There are so many challenges involved in every investment for example inflation and competition from other similar institutions. Sometimes you’ll appreciate great profits and at other times little or no profit at all. Be sensible and take advantage when your company is at it’s best. For instance, provide gifts for your customers to make them arrive for more. This will promote your business as well as attract more clients. Another great way to market your company is by sending postcards to your customers as soon as in a while as a sign of appreciation. It’s extremely crucial to say thank you for your clients every time they arrive for your shop. This can not only make them happy but additionally strengthen your relationship.

Use a suggestion box where your clients will be able to air their views privately. By doing this, you’ll have the ability to know when you have to do correction. Evaluate your business strategy once in some time and see if you are pursuing the right procedures regarding your objectives. Arrange a meeting together with your employers as soon as some time focus on issues concerning your company. Their salary ought to have the ability to fulfill their needs in order to maintain them and to avoid theft. Advertise your shop even during difficult times to help you reach more customers and also to avoid loosing your existing customers. It’s your responsibility to enhance your skills and knowledge concerning monetary elements of your business. With great know-how, you’ll impress your customers and make them arrive for guidance anytime they encounter difficulties.You buy items or services and among the very first thoughts you have is – How Much? You sell products or providers to customers and one of the very first thing a client really wants to know is- How Much? Somebody looks at buying a business and once more needs to know – How Significantly? And a company proprietor is ready to market his company and either move on to other business interest or retire and he must figure out – How Much.

How does a company proprietor determine how much his business is worth? The reality of the matter is that the marketplace, as with most company transactions, figure out how significantly is the well worth from the business. But in order to attempt to sell your company and marketplace you company a value, or a price range needs to be determined to permit possible buyers the chance to see if your cost goals match with the price range they’re willing to spend. Additional source of info. on Forex Megadroid review . http://www.forexnewschannel.com/forex-megadroid

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When discussing the concept of valuing a business or setting a range and or target sell price of business with business owners some instances the wrong requirements is initially considered through the business owner. Occasionally the “What I have to make when I sell my business” is various than “what the company is well worth. Think about the example of a company owner invested $50,000 as an initial investment into his business and owes another $100,000 on some gear he bought and is nevertheless paying off. I may question the Forex Robots Review proprietor if he has regarded what he would wish to sell his company for and he may say “I need to at least get $150,000 for the business because from the above reasons.” Really the business owner is telling you what he believes he must get out of the company, however this doesn’t necessarily represent potential value towards the purchaser.

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It can be difficult to change the culture of an entire organization, especially if it is large and spread out.  To find out what works, you can always look to the success stories of organizations that have gone before you.  Adventist Midwest Health is just such a success story. 

With over 5,000 on the go health care workers engaged in numerous hospital, outpatient and support facilities, the first step for Adventist was to find manageble, definable steps that the entire staff could discuss and implement.

A major goal was to correct patient’s and patient’s family’s opinion regarding the quality of care they were receiving.  While Adventist was committed to providing quality care, the staff was often so engaged in the task at hand that they appeared flustered and non-communicative to those they encountered.  While this was not correct, patients often expressed concern over the health care quality they were receiving as a result. 

In order to capture the trust of the patients and their families, Adventist set out to become a more attentive staff dedicated to gracious interchange among those they encountered.  While it might have been tempting to simply direct the employees to “be more polite,” Adventist saw the value in identifying straightforward actions that would help achieve the goal. 

Consultants from the Studer Group helped the leaders of Adventist to implement the 10/5 Rule. They trained staff to make eye contact when approaching anyone (patients, coworkers and vendors) in the hallway within ten feet and to say “hello” at five feet.  

The result was a benchmark everyone shared and a name to identify it by. The employees would check each other on whether or not they were following the rule and kept each other accountable.  While some employees acknowledge that it can be annoying to be “called on it” when they forget to say hello, the rule has helped to create a friendlier environment.

The 10/5 rule has become deeply embedded in Adventist’s culture. After about a month, patients and employees alike started giving positive feedback about how things seemed different and a better place to be.

Lessons Learned

Adventist’s experience with the 10/5 rule brings up several points regarding change and influence. 

1.    Make change concrete.

According to the book, Influencer, it is important for leaders who want to effect change to identify vital behaviors. These behaviors are the initial key actions that the members of the organization must achieve in order to lead to other changes. In this example, the vital behavior was looking up and acknowledging one another. While this action didn’t change the culture in and of itself, it did create a ripple effect that resulted in other positive changes within the organization.

2.    Messages should be “sticky”.

In their book, Made to Stick, researchers (and brothers) Chip and Dan Heath argue that an idea needs to be “sticky” enough for people to first understand it and then communicate it to others in order for it to spread.  The 10/5 rule adopted by Adventist was just such an idea in that it was easy, tangible, creative and easy to remember.

3.    Make it a priority for all members of the organization to share accountability.

Finally, the accountability factor was critical to the successful outcome of Adventist’s campaign.  Employees throughout the organization were asked to hold each other accountable for the effective use of the 10/5 rule. This involved the entire staff in the success of the campaign. 

Because it is so indefinite, organizational culture is difficult to define. Adventist’s experience teaches us that by changing specific, concrete behaviors, the culture of the organization will most likely also change as a result.  

Vinnie Garufi is the Director of Organization and Leadership Development for Adventist Midwest Health.  Wendy Mack is a consultant, speaker, and author who specializes in leading and communicating change.  For more articles and resources on mobilizing energy for change, visit www.WendyMack.com.

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More and more small business owners are turning to online Internet web video to boost their Internet marketing. However, most are not expert at video cameras and how to use it properly is a key concern. Sites and backgrounds are very important in creating professional looking videos. Here are some background and site location tips for how to use your video camera to best promote your business.

 

1. Think of Different Locations From Which You Can Film.

 

Challenge yourself to find other locations to film from other than your office where you stand and talk to the camera. Shake things up a bit by finding an interesting site that relates to the subject of your video. For example, a nearby sports field would be a good location to talk about team building, or a calm forest to discuss the benefits of mental rest. Your viewer’s attention will more readily be captured if you can find a location that best communicates your video’s message.

 

Expect that the weather may not cooperate when shooting at an outdoor location. Make sure you have a sturdy cover for your camera in case of snow or rain. And be prepared to re-record the vocal portion if wind conditions result in poor sound quality.

 

2. Vary the Backgrounds In Your Videos.

 

Background can be used in addition to location to emphasize your video’s subject matter. One really powerful feature of video is that you can appeal to a viewer’s visual as well as audible senses, which can add tremendous impact if you choose your backgrounds carefully.

 

A noisy subway would serve as a much different background with all its sounds than a quiet cornfield, or being outside during a hail storm. Your neighborhood will have all different kinds of background options right nearby, so keep your eyes open for possible settings you can use .

 

3. Design Your Background.

 

Because the visual aspect can make such an impact, it is important to take extra time to position your setting so that there is a sense of balance in the shot.

 

Large backgrounds, for example require you to stand about halfway between the setting and the camera. If you are too close, no one will be able to see the background. If you are too far away, you will get lost in the background. It’s important to remember that you need to stand back further than would seem necessary. A wide screen setting is the default for most video recording, so you need about 10 feet to give your viewers the entire picture.

 

Video is the future of Internet web video, and knowing how to use your video camera effectively will make it easier for a small business owner to shoot effective, interesting videos quickly and easily. Effective backgrounds and settings will help tremendously in making compelling Internet web videos.

 

Marty Dickinson is an writer, trainer and owner of a small business just like you. He has had failures and successes using online web video to market his business, and would like to share the lessons he learned with you. Visit Internet Web Video Presentation Tips to find more ideas and techniques on how to market your business through Internet web video.

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Can you use this kind of improvement in your portfolio companies?

· Telecom – Increased revenue by 33% in 7 months

· Manufacturing – Improved productivity by 62% in three months

· Aerospace – Reduced cost by 20% in 6 months

· Financial Services – Increased Sales by 20% in 3 months

· Construction – Reduced costs by 20% in 6 months

· Healthcare – Increased Patient Satisfaction (10%) & Reduced Staff Turnover (36%) in 6 months

 

These are just a few recent results that a change to participative based management has allowed companies to achieve.

 

The use of Participative Management tools in your portfolio companies quickly increase bottom line results.   Benefits to the Portfolio Manager include:

1) Leveraging an asset that few companies utilize effectively – human capital.

2) Dramatically increasing performance in portfolio companies.

3) Measuring and improving employee commitment, motivation, and other lead indicators which directly impact your bottom-line.

 

“Private Equity needs to create sustainable and fundamental value beyond financial engineering” – World Economic Forum 2008

Traditional financial engineering and improved technology will only get you so far.  Utilize an untapped resource in your portfolio companies — human capital.Conventional management models will realize typical operational ability and may not take advantage of organizational resources.  As Boston Consulting Group experts Heino Meerkatt and Heinrich Liechtenstein advise,“ . . . [Private-Equity firms] should prepare all their portfolio companies for a long and deep recession, focusing on operational improvements. As the peak-performing private-equity companies have demonstrated, operational value formation contains the solution empowering success in this economy.   This will be the most critical differentiator in today’s recession, especially for the 50 percent of private-equity firms that are hovering between survival and extinction.”

 

Experts agree that in order to achieve excellence in the workplace, creativity and innovation are critical. 

“The key to survival and success does not lie in the rational quantitative approaches, but rather in a commitment to irrational, difficult to measure things like people, quality, creativity, innovation, and developing the flexibility to meet changing conditions” – Tom Peters and Bob Waterman

Peters and Waterman tell us we need to look beyond traditional metrics and harness intangible resources such as human commitment, motivation and trust. These intangibles (lead indicators) impact our tangible business results (lag indicators).Until just recently it was determined too intricate to monitor and calculate intangibles.  However, even the National Accounting Standards Board( NASB) recommends that metrics for intangibles appear on financial reports.

At hand is a demonstrated practice that makes best use of tangible and intangible assets.  We call it the “secret sauce,” it is very distinct from other management models because it utilizes tools and methods focused on human performance – a frequently overlooked factor that directly impacts the bottom line. Using strategic management tools, forward-thinking businesses obtain fast and powerful results.Rather than the carrot and stick method or taking a laissez faire approach this method provides a stable foundation that is easy and productive. Participative Management make optimum use of an organization’s human capital by providing people in the workplace innovative tools that allow them to increase company performance.Moreover, it imbues a sense of ownership amongst employees, which elicits worker dedication and fervor.

Motivation the Catalyst in Profit Formula – National Underwriter

John C. Bower, executive vice-president of Fidelity Union Life, noted, “a motivated workforce is essential strategy for enhancing company profits.  Highly motivated employees have a tendency to be more productive, which enhances profitability . . . Companies with the productivity edge usually outperform their competition.”

Recent Scholarly Work Supports These Critical Principles:

Improving Business Failure Prediction: Benchmarking Financial Models with Human and Social Capital –Journal of Private Equity 2009

“Research on entrepreneurship and firm performance indicates that human and social capital has emerged with strong predictive ability for business continuation.”

As little as 1/3 to ½ of most companies’ stock market value is accountable for today by hard assets such as , property, plant and equipment. The growing share of value lies in intangible assets—Harvard Business Review 1998

We are moving from the Information Age to the Intellectual Age according to Richard Barrett (management consultant-business). Prosperity creation will progressively derive from the enhancement in value of intangibles. Examples of intangibles are human motivation, commitment, and trust.

In the recent article, “Human Capital Formation and Foreign Direct Investment in Foreign Countries” Koji Miyamoto writes:

“One of the characteristics of rich industrial economies is the availability of a workforce with a high level of human capital. . . [L]ong time series trends in educational attainment and economic growth during the last century indicate that [Human Resource Development] and economic prosperity went hand in hand.”

 

“Private Equity Companies need better management practices in their portfolio companies –“ World Economic Forum 2008

 

During this recession Private Equity firms will have to hold on to their portfolio companies longer and adapt their business models to accommodate the downturn.  Private Equity firms can adapt their business models by focusing on improving operational performance and internal capabilities for sustained long-term results. 

Caridas Consulting International (management consultant-business)

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Key Pieces Of Business Small Starting

The secret to starting a small business is simply about having a nice product or service, though having a great product or service helps tremendously particularly when you are operating with a tiny business. If you’ve got an onsite location furthermore an on-line location create use of traditional and net selling techniques when available.

This may be a tricky kind since several people mark these sorts of messages as spam. This type of marketing places well written highly targeted advertisements on search pages and web pages. Additionally to the current type of selling alternative forms like link sharing, article submission and directory submission.

Taking the time prior to the launch of your small business to plan everything, evaluate software applications, marketing techniques and come back up with a website that is engaging to your market could be a good means to confirm that your business encompasses a profitable start right from the gate. second is that the marketing plan that you’re going to use so as to make sure that your business is noticed. Web selling has advanced even as technology and software capabilities have over recent years.

While a number of the a lot of elaborate selling strategies could be over the prime for those starting a small business, there are plenty of options that are accessible ideas for business that will not have a massive budget to pay on promoting but still want the benefits that come back from promoting via the internet. In some instances, these applications help to automate the method like sending emails and messages, uploading and posting articles and blogs or posting links. It’s vital to plan how you want your business to run, as well as how you want to present your business, merchandise and services to the public.

Many people who are wanting at beginning a starting small business are trying for a fast means to earn additional cash. The a lot of complete these plans and the information is that the additional precise the selling plan and that ends up in success. Having a backup arrange in place when starting a tiny business can ensure that no matter what’s thrown your means you and your business plan samples will handle it. The a lot of you recognize regarding your customers and your product the higher ready you will be to match the elements of your product and services to the requirements, desires and demands of your customers.

Trying new things and keeping information and your image contemporary keeps customers interested. Create sure to pick a product or service that you fancy and are passionate about. Starting a tiny business only looks easy when the effort and time was put in to properly arrange for as many eventualities as possible.

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As we all know that business is rising high. Be it any field, business is spreading its empire and wings all over the world in every city. The main reason behind this is more planned approach to do a business. People now know how to make their business more and more productive. This task they accomplish by the means of proper market research. They interrogate their clients and users, including customers, about the various flaws and fowls in their item. Then after knowing the loop holes they start working to overcome those loopholes and for rectifying these problems they follow an order. The order basically depends upon the intensity that loophole is troubling their customers. Thus, making and keeping their customers happy and attracted, people follow a fantastic approach. The professionals of the world are following the similar approach too for their services. Our renowned Oyster Bay Plumbers (Need one?click here!) say that with proper planning and approach business can reach at apex. An intellectual approach is essential for every business to succeed to the level you want. Its just a small amount of intellectual approach that is required. The very creative Hoffman Estates Electricians (Need one? click here!) say that the most important and essential thing required for a business to emerge in its full form is absent and once it is introduced in the business all over the world, it would lead to a huge amount of success and stability. Though many big Multi National companies have started implementing this practice in their business but much more awareness is required amongst all business tycoons who could be the future saviors of the corporate world and hence will protect us from the crisis caused due to mismanagement of business activities. Even the Escondido Roofers (Need one?click here!), who are known to be very good at business strategies, agree to this point and say that planning is essential.

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Approaching Business Strategy – Analysis

Many complaints about strategy range from the fact that it is difficult to determine, it gets messy and unfinished, and many people involved either do not contribute or attempt to dominate proceedings and a general feeling of the future and the failure of any future chosen path.

Broadly speaking, some schools of thought hold with notion that there are three main reasons for a failure of strategy.

Managers often fail to realise what these differences are; business schools talk about corporate-centre strategy and business-unit strategy. Business-unit strategy is for controlled organisations that may be part of conglomerates or single-business units whereas the other is for conglomerates planning growth through the use of single business units.

Another is often no clarity of purpose; for example there is no point in using models that are simply intellectually attractive when the purpose of the task is to discover options and directions and gather proof to support decisions about the future.

The business – unit level requires methods that are relatively straightforward and the only real obstacles are intimidation by “professionals” and their jargon. Most means of analysis are in excess of 35 years old but there is a general lack of understanding of them amongst business people and most of them do not know how to use them.

So how do we correct this anomaly?
Initially, the ground rules need to be set so participants need to arrive with open,clear minds. Strategy may be likened to seeing everything around, from every angle available and even into the future and the following requirements must be met to be successful: Customers are paramount and form the basis of market uuderstanding, practicality must take priority over theory, the business needs of now and the future need to be thought about and the strategy needs to be measurable.

It is worth at this point to touch on the philosophy behind a strategy.

The best place to start is to take the old adage of begin with where you want to be and work backwards to where you are now.

If, on the other hand, one believes that strategy is an analytical process then start with where you are and work forwards. However there is a difficulty with this approach as straightforward arithmetical thinking stifles creativity.
Perhaps, in the real world, a combination of both methods is probably a necessity.

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What is a SWOT analysis (also known very simply as a SWOT) and why is doing one important to your business? Use this sample SWOT analysis to help you do your own SWOT. All small businesses need to include a SWOT in their strategic planning. SWOT is a key element of successful strategy development.

The definition of SWOT analysis is that it is an acronym for the strengths, and weaknesses of the internal organization and the opportunities and threats of the environment external to the organization. The importance of doing a SWOT is that it provides an opportunity for small business owners to identify and analyze the strengths of, and opportunities available to, the business. It also helps to identify and minimize internal weaknesses and develop management strategies for external threats.

The most effective use of a SWOT analysis is within the planning process. But analysis and plans must be followed with actions. Develop your SWOT and build an action plan that includes who, what, where, when, why and how to deal with the strategies.

The sample SWOT analysis below will help you develop your own. The best approach is to include key members of your organization in the process. If you are a one-person business; then do it on your own or try to do it within your network of business acquaintances.

In another example, a non-profit organization I worked with wanted to restart a thrift store. They said their mission was to provide a place where people could sell their used and unwanted items. I asked what the proceeds from those sales would be used for and was told the store’s profits supported several local charities. So, I asked if, considering overhead expenses and very generous consignment policies, they would be willing to forgo the charitable gifts as long as people had a place to bring their used and unwanted items. At that point the light went on and the organization developed a mission statement spelling out that their prime reason for being was to raise money for charities. The manager then called all the workers together and explained the true mission. There was a noticeable change in the store and the next two years were the most successful in recent history.

In 1968, Martin Luther King stood on the steps of the Lincoln Memorial in Washington D.C. and delivered what has become one of the most famous speeches in American history. His “I have a dream…” speech clearly illustrated his vision. King saw what needed to be done. He knew what the mission was, but so did many others. He was a major leader in the civil rights movement because he had a vision of what should be…he had a dream and he was able to articulate that dream to the masses. His vision touched a chord and led to real change.

Simply speaking, the failure to plan is planned failure. Without an action plan to begin to guide a business or even an individual, the end result is usually walking down the wrong path along with a lot of spraying and praying going on.

A mission statement on the other hand must be more concrete and define specifically what the organization does. It must be short and succinct. I was surprised to see a large corporation’s mission statement that was several pages long. How many employees actually read that mission statement? Many times, when I ask what their mission is, employees can’t answer. A few years ago, I was assigned to lead an organization with a mission statement that attempted to cover everything they did. No one really knew what it meant, but it took up a lot of space on the website! I gathered my leadership team and we created a new statement, clearly focusing us on what was important. Then we made sure everyone knew it. We even sent it to our customers and told them to tell us if we weren’t living up to our own mission statement. What had been a disjointed group quickly became a focused team, able to complete several projects which had languished for quite some time.

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